Frequently Asked Questions

Order

• How do I order from you?
• Is there a minimum order amount?
• How can I pay?
• How can I apply a discount code?
• How do I know if my payment/order was successful?
• Can I still cancel my order?
• Can I still change my order?
• I'm having trouble placing my order, what should I do?
• How can I report technical problems with the website?
• Can I have an order gift wrapped?
• What security measures do you take to protect my data?

Delivery

• Which countries do you ship to?
• How soon will my order be delivered? What is the delivery time?
• Can I also pick up my order?
• Can I change my delivery address after my order has been placed?
• It says my order has been delivered, but I haven't received anything. What now?
• What happens if my order cannot be delivered?

Returns

• Can I return my order?
• What are the return costs?
• How can I return my order?
• How quickly will my return be processed?
• How can I request a return label?
• How long is the warranty on my order?
• My order arrived damaged, what now?